01
Access to play is blocked
For the entire period, no participation is possible through the account: no tickets, no instants, no draw entries.
Your controls // 18+ only
Self-exclusion is a commitment you cannot undo early
It blocks access to play for the full period you choose and stops promotional communications for that whole time. That it cannot be lifted on request is not an oversight — it is the protection.
01 // What self-exclusion is
A formal, binding measure
It is the strongest of the three tools, and the only one that deliberately removes your ability to change your mind.
02
Promotional communications stop
Marketing messages are suppressed for the duration. Essential messages about the account itself are not marketing and may still be sent.
03
It runs its full course
A self-exclusion cannot be cancelled, shortened or lifted early, whatever the reason given. It ends only when the chosen period has fully elapsed.
02 // Activating it
How self-exclusion is activated
It is available directly from the account, without a request, a form or a conversation.
- Read what it commits you to
The confirmation screen says in plain words that the measure cannot be reversed before the end of the period. Read it. This is the screen people click past and regret.
- Choose the period
The periods available are shown in your account. Choosing a longer one is a decision, not a penalty.
- Confirm
It takes effect immediately. From that moment, access to play is blocked and marketing stops.
- At the end of the period
Access does not simply resume as if nothing happened: the return process that applies to your account is set out in the specific online gaming conditions of use.
Self-exclusion is not account closure
Closing an account is an administrative step that can be undone by opening another one, and it carries none of the protections above. If the point is to stop playing, self-exclusion is the measure that actually does that.
03 // Compare
Choosing between the three
The right tool is the one that matches what you have decided, not the one that feels least final.
What self-exclusion does
Blocks access and stops marketing for a fixed period that runs to its end. It is the appropriate choice when continuing to play is itself the problem.
Lighter measures
A break pauses access for a shorter period and ends automatically. A limit caps spending or time while you continue to play. Support outside the account is available at any point, including during a self-exclusion.
Gambling: Help and Referral — Free and confidential, anywhere in Québec. 1 800 461-0140
aidejeu.ca